ALWAYS ON THE ROAD

With the MAN Uptime Guarantee for the TGE.

UPTIME HAS ONE GOAL IN MIND - TO KEEP YOU AND YOUR VAN ON THE ROAD.

Wherever you’re heading, your MAN Uptime Guarantee is automatically in place to help protect your new investment.

From the moment you receive your new MAN TGE, your individual MAN Uptime Guarantee begins—automatically and at no extra cost.

Initially valid for 24 months with unlimited mileage, MAN’s comprehensive workshop network, with its extensive opening times, ensures quick and efficient service throughout the UK and Europe.

So there’s no need to worry about your van's uptime from day one. And it doesn’t have to change: you can simply extend your Uptime Guarantee on an annual basis when your vehicle undergoes a full, scheduled inspection at one of our MAN workshops.

YOU LOOK AFTER YOUR BUSINESS, WHILE WE LOOK AFTER YOUR
MAN.

Good to know: if your MAN TGE encounters a technical problem, we can provide reliable and prompt assistance. Experienced and trained MAN technicians know exactly how to help.

Thanks to MAN’s comprehensive network across the UK and Europe, you’ll never have to wait long for assistance. Our dedicated workshops offer extensive opening hours and are available overnight and on weekends.

At MAN, we’ll take care of your TGE.

SIT BACK AND RELAX – WE’LL TAKE CARE OF EVERYTHING.

If your MAN TGE unexpectedly breaks down or needs a repair, you can trust that MAN will be on hand to provide swift, high-quality support to take care of your vehicle.

While your vehicle is being repaired, you can relax or continue on the road.
MAN will handle everything, including finding an equivalent replacement vehicle if needed.
Depending on the distance from the breakdown location to your home address, we can arrange to deliver your MAN TGE to you once it’s been repaired.
Alternatively, we can cover your hotel or travel costs.*

* Please note the conditions and more precise details of the
MAN Uptime Guarantee overleaf.

YOU’RE SPARED THE COST.

Unexpected repair or breakdown costs shouldn’t be a burden for any of our MAN TGE owners…

Your time is valuable, so you should lose as little of it as possible. At MAN, we ensure you can continue on your way quickly or are compensated for any waiting time incurred. We can either cover the cost of an equivalent replacement vehicle, or your hotel or travel expenses as needed. Alternatively, we can provide downtime compensation.*

* Please note the conditions and more precise details of the
MAN Uptime Guarantee overleaf.

TERMS AND CONDITIONS YOU CAN COUNT ON.

The following table shows you which services we offer in which cases.

MAN Uptime Guarantee – Exclusions

FULL DETAILS AT A GLANCE.

No costs for maintenance and repair work on the MAN TGE or on superstructures, installations and modifications will be borne, unless this is expressly agreed within your individual MAN Uptime Guarantee. The Uptime Guarantee does not apply to breakdowns caused by damage for which the manufacturer bears no responsibility. In particular, it does not apply to breakdowns:

resulting from an accident, i.e. damage occurring from the outside
resulting from wilful intent or gross negligence: gross negligence includes, but does not exclusively consist of, refuelling with the wrong or unsuitable fuel, letting the fuel tank run dry, discharged battery due to circumstances for which the manufacturer bears no responsibility and loss of or broken vehicle key resulting from wilful or malicious actions or improper use
resulting from fire or explosion
resulting from force majeure
resulting from stone impact
resulting from acts of war of any kind, civil war, civil unrest, strikes, lockouts, confiscation or other sovereign interventions, or from nuclear energy
resulting from participation in driving events with a racing character, or from the practice runs associated with these (continued overleaf)

resulting from your MAN TGE not being used for its intended purpose (e.g. the MAN TGE being exposed to higher axle or trailer loads than those permitted by the manufacturer)
resulting from non-observation of the specifications (weights and measures) for your MAN TGE
resulting from changes to the original construction of the vehicle (tuning, retrofitting, modifications, etc.) or caused by the installation of third-party or accessory components (e.g. dual-fuel systems), in as far as these changes were not certified (e.g. due to non-compliance with the manufacturer’s installation guidelines), approved and / or authorised by the manufacturer
resulting from a faulty trailer or semitrailer
resulting from manipulation of any kind of odometer or tachograph and operating hours recorder
resulting from use of an item that was recognisably in need of repair, unless the damage is proven not to be connected with the need of repair or, at the time of the damage, the defect had been temporarily repaired with the approval of the MAN service workshop or MAN service partner
(continued overleaf)

resulting from improper repair work or maintenance, in as far as this was the cause of the damage
consequential damage or costs resulting from the removal of leaking fuel (e.g. environmental damage)
on transported goods or expenses incurred from lost freight
resulting from the use of paraffined or contaminated fuel and / or AdBlue
resulting from damage to the tyres and balance weights
consequential damage to or costs for the MAN TGE resulting from damage to tyres
resulting from non-compliance with legal requirements that have been modified or newly introduced since the first registration
The Uptime Guarantee applies only if you report any breakdown or repair need via our MAN Service Mobile24, an MAN service workshop or an MAN service partner